Option 1 — Delete from inside the app (fastest)
- Open the Salonsphere app and sign in to the account you want to delete.
- Go to your Profile.
- Open Privacy.
- Tap Delete my data, then confirm Delete Forever.
Your account is deleted immediately and you are signed out on all devices.
Option 2 — Request deletion by email
If you can't access the app, email [email protected] with the subject "Delete my account" from the email address registered to your account (or tell us the phone number you used). We may ask one verification question to protect your account from unauthorised deletion, and we complete requests within 30 days.
What data is deleted
- Your account and login credentials (email, phone number, password hash, Google sign-in link).
- Your profile details: name, profile photo, gender, and saved addresses.
- Your chat messages, notifications, favourites and preferences.
- Push notification tokens and device identifiers linked to your account.
- Your uploaded photos, including review photos.
- Location history associated with your account.
What we keep (and why)
- Transaction records (booking and payment history): retained as required by tax and accounting law. These records are restricted to authorised billing staff and are not used for any other purpose.
- Anonymised analytics: usage statistics that can no longer be linked to you.
- Records under legal obligation: where we are required by law to retain specific data, or where data is needed to resolve an open dispute, fraud investigation or safety incident.
Reviews you published may remain visible but are anonymised so they are no longer linked to your account. Retained records are deleted or fully anonymised once the legal retention period ends.
Need help?
If anything here is unclear, or you want a copy of your data before deleting, email [email protected] or use the in-app support chat. See our Privacy Policy for details on how we handle personal data, and our Data Protection page for how we keep it safe.